Fees For Services/Consulting & Management Services
Shell Vacations Hospitality Management Services
Who is Shell Vacations Hospitality?
Shell Vacations Hospitality (SVH) is the management arm of Shell Vacations. With the support of over 1,100 hospitality professionals, SVH provides administration, supervision, training, financial and operational assistance to twenty Shell Vacations resorts (2,700+ keys) and wholly owned condominiums throughout the U.S. and Canada.
What is SVH's mission and goals?
In pursuit of achieving its goals, SVH strives to place the employee first and create an environment where self-motivation is the desire of all employees. Through a consistent effort to create and maintain a self-motivating environment, SVH sets high expectations and standards of accountability to meet and exceed its overall Company goals.
How can SVH's management expertise help you?
SVH can support your resort, hotel and/or condominium with management services through:
- Consulting: A team of experts will work with your team to provide extensive information based on a platform of successfully proven programs and initiatives in place at SVH (see list of services below).
- Full Turn Key Management: SVH will take full management responsibility for your resort, hotel and/or condominium.
What services are provided by SVH?
We believe that consistency is critical to the success of any operation. Additionally, it is important that the employee team be held accountable for specific expectations to create an overall successful operation. To that end, SVH has developed Resort Operating Standards that include:
- Standardized operating procedures for all resort departments
- Quality Assurance Programs
- Electronic Comment Cards with in-depth reporting
- Secret Shopper Telephone and In-Person Programs
- Management Inspection Program
- Exchange Company Reporting and Analysis
- Implementation of "Best Practices" acquired through historical operational successes
SVH's overall mission puts the employee first knowing that if the employee is happy, customer satisfaction will follow naturally. We hold our team members accountable for meeting and exceeding the company goals, while simultaneously promoting Employee Satisfaction.
- Standardized employee and team incentive program recommendations
- Standardized goal setting criteria for all employees at all levels
- Annual Employee Surveys measuring satisfaction and creating the information base for action plans to ensure employee satisfaction
Sound fiscal management practices start with effective budgeting. SVH has developed standardized budget templates (hotels, resorts, association operations). To support the budgeting process, we've also established a Glossary of Terms defining each line item necessary for a comprehensive budget. A How To Manual is utilized to walk even the budget novice through the process of effective financial forecasting.
Protecting the Company's assets is another primary goal of SVH. Sound Risk Management practices are essential in our consumer driven industry. We can assist your organization with:
- Insurance recommendations and analysis of existing policies
- A comprehensive Safety and Security Manual (part of Resort Operating Standards)
In keeping with our overall mission of placing the employee first to achieve our overall company goals, SVH provides extensive training programs in the areas of:
- Leadership
- Hospitality
- Budgeting / Finance
- Departmental Operations (all resort operating departments)
- Understanding the Timeshare Industry
Who would be best served by SVH's management services?
Our services would support and benefit developers or owner associations.
For further information about SVH management services
Contact Karen Buttice at kbuttice@ShellVacationsLLC.com or 847.564.4600, ext. 182.
